Alyssa Black
Customer Service Representative, Brookfield, Missouri
My current role is Customer Service Representative at ÐÓ°ÉÔ´´ – Brookfield. I help Sales Reps and advisers across the country create their yearbooks by answering questions ranging from how to use the program to the best wording for captions. I previously worked in QRT and School Store helping parents order their yearbooks and ads. Our end goal is to help create a unique book that students can keep for a lifetime.
I have worked in the printing industry for 2 years, all with ÐÓ°ÉÔ´´. I heard through the grapevine that ÐÓ°ÉÔ´´ was a really nice place to work because the employees were treated so well. My husband worked for ÐÓ°ÉÔ´´ before me and also swayed me to put in the application!
My favorite part of my job, and what I think is the coolest part, is when I get to meet our Sales Reps and customers in person. I have schools ranging from Washington to Maine, down to Florida, and I enjoy coming to work daily to provide them with the best customer service!
My personalized coffee mug would say: “Kind of a Big Dill” With Pickle Rick on it.
What makes me want to come to work every day is the connections I have made with coworkers and schools.
A fun fact about me is if you see cow print or sunflowers, you know I am around! I enjoy horseback riding and scrolling on TikTok with occasional reading. I am very much always on the go if I can be, sitting drives me crazy!
My husband, Tyler, works in the IT department at ÐÓ°ÉÔ´´. We have two little boys; Merlin, who is two-and-a-half years old, and Weylin, who just turned four. We also have a mixed-breed dog named Apollo.
I am thankful for ÐÓ°ÉÔ´´ because it brought me to Brookfield; the place where my kids will start school and where I have met many people. My goal is to be more involved in the community here over the years.
My favorite memories of working at ÐÓ°ÉÔ´´ are any time Jeff Bell shows up – it is a great time for sure.
